Khun Phithun

Yes, I was new to this too, so we relied on Sakpattana to look after us and teach us. Other companies didn't offer that, but when I talked to Sakpattana's sales team, they provided this service, and that's why I bought Sakpattana. We chose the company based on service first. We weren't focused on whether the machine was the best or anything like that; service was our priority, because every machine you buy needs service afterwards. If a company sells you a machine and then leaves you on your own, that doesn't work. I run a logistics business myself, and service is the heart of logistics too. You can buy a machine anywhere, but what matters is who is ready to service it for you. It doesn't have to be the market leader. We focus on service because we're not in this for one day; we bought the machine to use for the long term.